RESERVATIONS AND ACCOMMODATION
TODOROV GROUP 95 Ltd.’s management agrees to provide the usage of the services requested and paid for by the customer via online reservation, in their entirety and quality, according to the data provided by the client via the reservation form: name of the client, period, number of nights, number of adults and children, price per night.
All the wishes of the client, filled in the “Note” field in the booking form, will be satisfied if possible.
The reservation for children is only available to individuals who are under the age required on the date of arrival.
PRICES AND PAYMENT
The prices on the website of TODOROV GROUP 95 Ltd. are in BGN, including VAT, tourist tax and insurance. The total amount payable by the customer is automatically calculated depending on the number of days, the number of adults and children, and the current price offer for the respective period.
When booking online, for guarantee purposes 30% of the total cost of the reservation must be paid at the time of booking, by debit/credit card, or, at the latest, by bank transfer within the stated time frame.
TODOROV GROUP 95 Ltd reserves the right to adjust the prices and special offers listed on its website based on demand and current availability. Regardless of new price offers, the amount payable for bookings that have already been made, confirmed, and paid will remain the same.
RESERVATION CANCELLATIONS AND CHANGES
In the event of cancellation, non-use or modification of an online reservation already paid for by the customer, TODOR GROUP 95 Ltd. shall refund the amount paid upon request, charging the appropriate penalty:
Reservation changes can be made without penalty up to 7 days before the check-in date.
Cancellations without penalty are accepted up to ten days before the arrival date.
Changes or cancellations made after this period will result in a penalty of the prepaid deposit.
In the event of a refund, all transfer costs (bank charges, etc.) are the responsibility of the customer. Refunds due to cancellation will be made within 30 days depending on the payment method, refunds will be made only to the bank account from which they were received. Your card details are only used by the intermediary bank and are not stored by us.
PAYMENT METHODS
Payment can be made in 3 different ways:
We accept payment by Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro. When you choose this payment method, a payment page of our servicing bank (DSK) opens where you enter your card details. If you are enrolled in the Verified by VISA or MasterCard SecureCode authentication schemes, your Issuing Bank’s authentication page opens where you enter your authentication password. On a successful transaction, a transaction note is displayed on the screen which you shall print or save.
Your card details are only used by the intermediary bank and are not stored by us.
To protect you from misuse when paying with your Visa or MasterCard, we apply the best practices recommended by international card organizations:
The security of card data entry and transmission is ensured by using SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
The authenticity of your card is verified by entering a security code (CVV2).
In addition, to identify you as a cardholder, our servicing bank’s e-commerce payment server supports the authentication schemes of the international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.
At the time of online booking, the respective amounts will be automatically withdrawn from your card upon completion of the payment process.
In terms of security, the maximum amount you can pay by card is BGN 3,000.
The payment of the specified amount must be made at the latest within the specified period after the reservation. After the payment has been made, it is advisable to send a copy of the payment document to info@hotelparisbalchik.com and hotelparisbalchik@gmail.com and it is obligatory to enter the reservation number in the reason for payment.
2.In cash, at the reception of Todorov Group 95 Ltd.
For bookings with a check-in date in the next 3 days, it is advisable to choose cash/card payment at the reception to speed up the booking process.
IMPORTANT!
If the internet reservation is not paid within the specified time and a copy of the payment document is not sent upon payment by bank transfer, your reservation will be automatically cancelled by the reservation system.
In case you are prevented from paying the amount for an online reservation already made, please notify us by e-mail: info@hotelparisbalchik.com and hotelparisbalchik@gmail.com In case of non-compliance with this condition, TODOROV GROUP 95 Ltd. is entitled to claim liability and penalties for reservations made and not paid.
REFUNDS
In the event that the customer cancels their reservation under the above conditions, we will refund the amount via the same payment method used for the reservation.
Refunds of payments received by bank card or bank transfer can only be made to the bank card or bank account used for the payment. Any bank charges for this transaction are the responsibility of the customer.
RIGHTS AND OBLIGATIONS OF THE PARTIES
TODOROV GROUP 95 Ltd undertakes to provide the customer with the services requested and paid for in full.
TODOROV GROUP 95 Ltd. undertakes not to change the price of the services requested by the client, save for exceptional cases where this is economically justified.
TODOROV GROUP 95 Ltd. is not liable for damages caused by the actions of third parties.
Amounts for services requested but not used in full or in part due to the fault of the client shall not be refunded.
The client assumes responsibility for adhering to generally accepted norms of good conduct throughout their stay at the hotel. The customer is responsible for any charges associated with material damage caused to the hotel.
Todorov Group 95 Ltd reserves the right to change the information on this page and the terms and conditions at any time. Although every effort is made to provide true and accurate information, this cannot always be guaranteed.
When a customer makes a reservation, they are deemed to have read and agreed to these terms and conditions. Reservations accepted by telephone, email or via our website are deemed to be an emerging contractual relationship. The payment is deemed acceptance of the hotel’s general conditions of stay.
For all disputes and legal matters not covered by these general terms and conditions and the privacy policy and arising in connection with the use of the hotelparisbalchik.com website, the legally binding provisions in the Republic of Bulgaria shall apply.